An interview with Patrick Zeller, Senior Manager Enterprise Security, Robert Bosch LLC.
March 2017 – “Bosch” is one of LUCY Security’s first major customers. Thanks to its support, the LUCY Phishing and Awareness Training Server was able to develop rapidly. At the beginning of the year 2017, we interviewed Mr. Zeller on the use and experiences with the products.
Mr. Zeller, how and to what extent does Robert Bosch use the LUCY server?
Patrick Zeller: We use Lucy to educate our employees around the world, on the dangers and risks of phishing and to raise awareness about this. Our employees are given the opportunity to gain experience on this topic, within a safe environment.
And since when is the product been used by Bosch? Can you tell us something about the volume of the already-conducted campaigns?
P.Z.: After an initial evaluation in autumn 2015, we have been using the LUCY Phishing Awareness Training Server since spring 2016. We have conducted various campaigns in more than 10 different languages, with up to 300,000 recipients. Also, since the end of 2016 we have been using the new function of “USB phishing”.
Can you now say something on the benefits of the phishing simulations; has the awareness against cyber risks actually increased among the employees?
We have not yet performed enough campaigns to have proving evidence, with regard to the “click-through rates”. We expect the first KPIs by the middle of the year. However, the feedback of our employees on the respective campaigns is very positive. What we can say with certainty is that we have noticed a significant increase in the notification rates / reports on phishing emails to our internal CERT, as a result of the phishing campaigns carried out so far. This indicates an increasing general awareness of our employees.
Do you remember the incidents; have there been fewer breaches, infections, or something similar?
These are internal data on which I unfortunately cannot comment on. However, since security have always been a top priority for Bosch, we have traditionally been very well positioned here. We see the topic “Security Awareness Phishing” as a complementary tool and measure in our IT security portfolio.
Thank you, Mr. Zeller. Let’s now get to the product itself: why did Robert Bosch GmbH opt for LUCY?
In addition to its excellent price / performance ratio, the decisive factor was the fact that we could completely run the LUCY Phishing Awareness Training Server in-house or on-premise. This is important to us, as it ensures that no sensitive data from our employees leaves the company. Overall, this equally helped us to obtain approval from our worker`s council, since we could convincingly demonstrate and ensure that no employees are monitored. LUCY gives us the flexibility to individually design campaigns and to execute them completely anonymously. It is our goal to train our employees and not to carry out performance checks on them!
And how were the experiences so far?
Overall, it is very positive; as such, we’ve decided to continue with the LUCY Phishing Awareness Training Server. We appreciate the close contact with LUCY’s developers, who can directly support us in case of problems and who are always open for new feature requests. With the version 2.x, we had some performance issues at the beginning, but since the version 3.0, the product has significantly matured and it runs reliably. Unfortunately, the report generator can only be used to a limited extent, because we have very specific requirements, which is due to the size and complexity of our organization. Fortunately however, we can solve this by exporting the results, which we then appropriately prepare for ourselves, through our database applications.
Can you tell us about your favorite features or templates and how are you satisfied with the product?
To be honest, we rarely used pre-made templates in the past. We have too much fun in implementing our own ideas. In general, LUCY’s flexibility is certainly a feature which we greatly appreciate. Also, the “Randomized Phishing” and the “Double Barrel Attacks” are among our favorite features, since they are very efficient and easy to configure. Currently we are looking at the new Phishing Incident Plugin for Microsoft Outlook (Note: Phishing alert button). Overall I can say that LUCY is a very efficient tool for my team, for creating awareness amongst our employees and it meets all our requirements!
Thank you very much for this interview, Mr. Zeller.
 In a double barrel attack, the system first sends the user a lure email with a teaser text. The system then waits for some time, before the actual phishing email is sent to the user.
About the LUCY Phishing Awareness Training Server
The LUCY Phishing Awareness Training Server is used for the simulation of technical social engineering attacks and it is universally applicable from SMEs (Small and Medium size Enterprises) right up to large customers. The product can locally be installed at the customer’s location; a cloud variant is also available. The Swiss solution provides dozens of preconfigured phishing templates and training modules, which can be independently used by the end user. Through the “Phishing Incident Plugin” for Microsoft Outlook, the user is opportune by his/her quick reception of an alert, in the event of an attack; this thus reduces the work put in by the security team in the analysis of the threat.
For further information please contact LUCY Security at +41 44 557 19 37 or at http://www.lucysecurity.com/contact-team/.