- LUCY reaches an incredible Net Promoter Score of 85.3 in 2018
- The average NPS in B2B Tech is 21
- The company changes its legal form from LLC to AG
Zug – 24. April 2018 – LUCY Security AG announced that the company has achieved a dreamlike 85 Net Promoter Score (NPS®), far exceeding the Tech Global B2B average of 21.
“Our NPS of 85.3 underscores LUCY’s unique differentiation to provide an unparalleled customer experience and service” said Oliver Münchow, Founder of LUCY Security. “This excellent rating reflects our innovative strength in phishing testing, awareness training, infrastructure health checks and human firewall engagement. The unique product-oriented approach in the development of an easy-to-use standard solution maximizes the benefits for our customers in an unprecedented way.”
Net Promoter® is both a loyalty metric and a discipline for using customer feedback to fuel sustainable growth. It is used as simple but effective approach to monitor customer experience. LUCY’s NPS of 85.3 validates the company’s exemplary efforts to serve the needs of their customers. This has resulted in extremely high customer retention rates. The average NPS in B2B Tech Vendors is 21.
New: LUCY Security AG. We adapt to growth. In January we founded the US HQ in Austin Texas. And now LUCY Phishing LLC changed its legal form to AG (Aktiengesellschaft) including a new company address: LUCY Phishing AG, Chamerstrasse 44 in CH-6300 Zug. The company develops LUCY-Server. It is used for the simulation of social engineering attacks and can be used universally – from SMEs to large customers. The product can be installed directly on the customer’s premises, a cloud version is also available. The Swiss solution provides hundreds of pre-configured phishing templates and training modules, which can be used by the end customer independently. With the “Phishing Incident Plugin” for Outlook © / Gmail © the user can raise the alarm in case they suspect an attack. LUCY’s “Threat Analyzer” will automatically evaluate and risk-score suspected phishing attack emails, saving valuable time for the security team. The product is installed on more than 5400 servers, in over 60 countries. More than 3 million phishing simulations have been managed, using LUCY. Certified Eco-System partners in 15 countries complement the LUCY solution with their value-added services.
The product is offered in the Freemium model: The free Community Edition is suitable for SMEs with up to 50 employees. The commercial Starter Edition costs USD 680 and – unusual for the industry – unlimited licenses are available from 3400 USD.
For more information please contact palo (a t) lucysecurity-do t-com and ask for Oliver Münchow or Palo Stacho.
- LUCY Security AG, Chamerstrasse 44, 6300 Zug, Schweiz, +41 44 557 19 37
- LUCY Security LLC, 801 W 5th St, Suite 809, Austin TX 78703, USA, 512-917-9180
References: Tech Vendor NPS Benchmark B2B 2017