Net Promoter Score (NPS)

LUCY reaches an incredible Net Promoter Score of 85.3 in 2018

LUCY Security’s World Class Cybersecurity Solution massively Outpaces Technology Industry with an dreamlike Net Promoter Score (NPS) of 85.3!

We only did a short customer survey this year. The only thing we asked our customers was: “On a scale of 1 – 10(best), how likely is it that you would recommend the LUCY software?” The result was amazing! The NPS of 85.3 is a great result. For comparison: Fireeye has an NPS 54 and Palo Alto Networks NPS is 14.

In the press release, our founder Oliver Münchow said: “Our NPS of 85.3 underscores LUCY’s unique differentiation to provide an unparalleled customer experience and service. This excellent rating reflects our innovative strength in phishing testing, awareness training, infrastructure health checks and human firewall engagement. The unique product-oriented approach in the development of an easy-to-use standard solution maximizes the benefits for our customers in an unprecedented way.”

Net Promoter® is a loyalty metric and a discipline for using customer feedback to measure and fuel sustainable growth. It is used as simple but effective approach to monitor customer experience. LUCY’s NPS of 85.3 validates the company’s exemplary efforts to serve the needs of their customers. This has resulted in extremely high customer retention rates. The average NPS in B2B Tech Vendors is 21 (Tech Vendor NPS Benchmark B2B 2017) .

Do you want to know more? Please contact palo (a t) lucysecurity-do t-com and ask for Colin (US) or Palo (everywhere else).

  • LUCY Security AG, Chamerstrasse 44, 6300 Zug, Schweiz, +41 44 557 19 37
  • LUCY Security LLC, 801 W 5th St, Suite 809, Austin TX 78703, USA, 512-917-9180



FireEye NPS:
Palo Alto NPS:


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  1. […] excellent NPS of 85 and the outstanding Gartner Peer Rating of 4.8 confirm the quality of the up-and-coming Swiss […]

  2. […] excellent NPS of 85 and the outstanding Gartner Peer Rating of 4.8 testify to the quality of the up-and-coming […]

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